SmartKPI privacy choice

Account & Data Deletion

You can ask us to delete your SmartKPI account and the personal data associated with it.

Before you continue: Deleting an account is permanent. It is different from signing out or temporarily disabling access. Your employer or organisation may need to retain certain workplace records where permitted or required by law.
Method 1

Delete from the SmartKPI app

1
Open your profile

Sign in to SmartKPI and open Profile.

2
Open account settings

Choose Settings, then Account & Privacy.

3
Start deletion

Choose Delete Account, review the information and confirm your request.

Method 2

Request deletion on the web

Send the request from the email address linked to your SmartKPI account. Include your name, organisation and employee or account ID, if available. Never send your password.

Email deletion request

privacy@united-data.my

What happens after your request

  1. We acknowledge the request and may ask you to verify account ownership.
  2. If your account is managed by an organisation, we may coordinate with its authorised administrator because it controls workplace records.
  3. We delete or anonymise the account and associated personal data that is not required to be retained.
  4. We confirm completion. We aim to complete verified requests within 30 days, subject to applicable law and any necessary organisational review.

Data normally deleted

  • Your SmartKPI login account, profile and authentication records.
  • User-submitted profile images and personal attachments that are not required as organisational records.
  • Device and notification tokens associated only with your account.
  • Other personal data linked only to the deleted account, subject to the exceptions below.

Data that may be retained

Limited information may be retained where your organisation or United Data has a lawful need, including employment or attendance records controlled by the organisation, security and fraud-prevention logs, contractual or billing records, unresolved dispute records, and data required by Malaysian law. Protected backup copies may remain until the normal backup cycle expires.

Where information must be retained, it will be restricted to the required purpose and deleted or anonymised when that purpose ends.

Deleting selected data without deleting your account

To request correction or deletion of a specific photo, attachment or record while keeping your account, contact your organisation’s SmartKPI administrator or email privacy@united-data.my. Some workplace records can only be changed by an authorised organisation administrator.

Need help?

Read the full Privacy Policy or contact United Data’s privacy team at privacy@united-data.my.